Frequently Asked Questions


01. I can't log in to the members' area
02. What is the members' area ?
03. System- and software requirements for the members' area
04. Changing the password: problems


01. I can't log in to the members' area
The access to the members' area is restricted. The pages display the content of the Lotus Domino server. You need a valid acount and the correct Password. Visitors from the WWW do not have rights to enter the inside of EUSynapse.


02. What is the members' area?
The members' area is a section of the EUSynapse-project sites to make the communication between the project member groups easier. The information is managed with a Lotus Domino server. As a member of the consortium you can up- and download reports, templates, minutes of the meetings and prepare and schedule meetings.
You need an account and valid password to log in.


03. System- and software requirements for the member's area
For a comfortable use of the member's area a recent browser is recommended. We tested the public and internal website on recent Internet Explorer, Netscape, Mozilla, Firefox, Safari, Opera and the Koqueror.
You don't need a high-speed internet connection unless you want to up- or donwnload large files. The sites are optimized for speed. Apart from the Calendar no plugins are necessary. We suggest to install the JAVA Runtime Environment from Sun Microsystems to use the Calendar which is necessary to schedule meetings, conferences and workshops in the project.
Please check, if your Java Runtime Environment is properly installed. It's just a simple test, but you should see a clock in a new browser window. If you don't, ask your computer administrator for help.


04. Changing the password: problems
Some users reported that you can't use Safari 1.3.1 to change your password. We recommend to use a different browser (IE, Firefox, Netscape) instead.

Go-Home Button